Opportunity
Cockey’s Enterprises Inc., a waste management, disposal, and trash collection company based in Baltimore, MD, needed a modern solution to improve daily planning and dispatch operations. Their existing workflow was outdated, slow, and limited in functionality, making it difficult to keep pace with growing customer demand. With a wide range of operational data that needed to be accessed and modified by multiple users, a unified system was critical.
Cockey’s also required greater flexibility in planning and scheduling routes across multiple drivers, a feature their legacy system couldn’t support. Although the project was initially started by another firm, the company ultimately turned to VectorOne to deliver the robust, modern data solution they needed to streamline operations and stay agile.
STRATEGY
When VectorOne began mapping out the solution, the strategy was anchored in automation, flexibility, and scalability. The team initially focused on manual-driven methods that could evolve into an automated digital platform, accommodating multiple users with varying access levels. Storyboards were created to guide UI/UX development and illustrate the workflow efficiencies the new system would enable.
A cloud-based approach was selected to support faster updates, improved reliability, enhanced performance, and data integrity. With future growth in mind, the architecture was designed to support framework integrations, allowing for future connectivity with accounting systems and mapping tools.
A cloud-based, Angular framework enabled VectorOne to build a management system that was flexible for anticipated growth. This innovative framework incorporated functionality to reduce paper-based records, manage workload and daily assignments, and allow for digital delivery. Cockey’s could now increase their storage capacity when growth demanded it, while also realizing cost savings. Additionally, specific safeguard mechanisms and alerts were added to flag high usage and data consumption so that capacity adjustments could be implemented when needed.
TECHNOLOGY
Cockey’s fully customized solution created workflow efficiencies and allowed for quicker completion of daily dispatching duties, enabling optimal business performance. Daily activities were more seamlessly managed with digital tools and processes within the platform, and dispatch information was more quickly delivered to employees, ultimately improving customer service and customer satisfaction.
VectorOne acted both as a development partner and as a consultant to the project. Targeting previous experiences allowed for a higher view of possible solutions and avenues for the project.
